WHY DO WE SHIP FOR FREE?
We started Maroon Bell Outdoor with the idea that we could bring distinct value back to consumers. Over the last five years we have spent hundreds of hours and tens of thousands of dollars, designing products we personally use everyday. We priced these pieces in a way we believed made them accessible to a larger group of people. When it came to shipping, the last thing we wanted to do was tack on an additional cost. If the buyer was not happy with the design or wanted a different size, we didn't think they should have to pay extra to get the right fit, so we decided to cover exchanges as well. We know what it feels like to buy something and truly feel like you won. That is our goal with every purchase and we are not going to disrupt that experience with nickels and dimes and extra fees.
WHY DO WE US THE US POSTAL SERVICE?
Why do we ship USPS? For one it is the most cost effective option, however; this is not the only reason. In the previous section we mentioned pricing and how our aim was to create a scenario where our designs were available to a larger group of people. Our love for the US Postal Service has to do with that idea.
The USPS as an organization has been around since 1775 during the second continental congress. Benjamin Franklin was the Post Master General at that time. For 245 years this child of the revolution has been a corner stone and a foundation for our democracy. Our ability to communicate with each other is an unwavering anchor for our nation. Because of that, this service has been an affordable, cost effective option for almost everyone in the country. When we started Maroon Bell Outdoor, it was the post office who reached out to us. They set us up with an account, explained how everything worked and helped us grow into what we are today.
Sometimes we get the question, why do you personally deliver all of the packages to the post office? Can't you schedule deliveries? Our answer is always the same; "Yes, we could schedule deliveries but then we wouldn't be part of the process". You see, shipping your package is a process for us that we love being involved with. We know the folks at the post office, we say hi to them, they are part of our community, part of our company and they are helping us, as well as thousands of other small businesses achieve their dreams.
Start The ProcessIf I buy something that doesn’t fit how do I exchange it?
Answer: Enter the exchange here. If you have a more complicated return please email questions@maroonbell.com.
Do the Buffalo Leather gloves stretch?
Answer: Yes, a lot. These gloves are made from natural grain Buffalo leather, which is one of the strongest, more durable hides available. The gloves should feel tight when you first get them because they will stretch a lot.
Do I need to treat the glove with anything? How do I take care of it?
Answer: You do not need to treat this glove with anything. The leather is full grain buffalo which means they did not remove any of the impurities when it was tanned making it even stronger, very difficult to tear and durable.
Do you all have a brick and mortar?
Answer: We do not. Our goal is to build the clothing brand out through the website.
Where are the gloves made?
Answer: These gloves were designed in the USA but manufactured in Pakistan.
Does Maroon Bell Outdoor work with any US companies?
Answer: Yes. One of our stated goals when we launched the company over three years ago was to work with as many Denver/US based companies as possible. 95% of the vendors we are working with right now are US based and a lot of them are in Denver. We are even working with a new Denver based manufacturer on designing a bag that will be out this Spring.
What is the difference between an original design and a branded design?
Answer: An original Maroon Bell Outdoor design is a garment that does not exist anywhere else in the world. The actual design of the garment is proprietary to us. Our original designs right now are the Flannel, Vintage Crew Neck Sweatshirt, Buffalo Leather Gloves and Rugby Shirt. A branded design is where we went to a print shop (in Denver), then had them print our logo on a shirt or sweatshirt that was already in place. You see this with a lot of companies and it is a useful strategy for getting your brand noticed without a lot of risk.
