SHIPPING & EXCHANGES
We ship for FREE, every time.
We exchange for FREE, every time.
WHY DO WE SHIP FOR FREE?
We started Maroon Bell Outdoor with the idea that we could bring distinct value back to consumers. Over the last five years we have spent hundreds of hours and tens of thousands of dollars, designing products we personally use everyday. We priced these pieces in a way we believed made them accessible to a larger group of people. When it came to shipping, the last thing we wanted to do was tack on an additional cost. If the buyer was not happy with the design or wanted a different size, we didn't think they should have to pay extra to get the right fit, so we decided to cover exchanges as well. We know what it feels like to buy something and truly feel like you won. That is our goal with every purchase and we are not going to disrupt that experience with nickels and dimes and extra fees.
WE WILL ALWAYS USE THE US POSTAL SERVICE
Why do we ship USPS? For one it is the most cost effective option, however; this is not the only reason. In the previous section we mentioned pricing and how our aim was to create a scenario where our designs were available to a larger group of people. Our love for the US Postal Service has to do with that idea.
The USPS as an organization has been around since 1775 during the second continental congress. Benjamin Franklin was the Post Master General at that time. For 245 years this child of the revolution has been a corner stone and a foundation for our democracy. Our ability to communicate with each other is an unwavering anchor for our nation. Because of that, this service has been an affordable, cost effective option for almost everyone in the country. When we started Maroon Bell Outdoor, it was the post office who reached out to us. They set us up with an account, explained how everything worked and helped us grow into what we are today.
Sometimes we get the question, why do you personally deliver all of the packages to the post office? Can't you schedule deliveries? Our answer is always the same; "Yes, we could schedule deliveries but then we wouldn't be part of the process". You see, shipping your package is a process for us that we love being involved with. We know the folks at the post office, we say hi to them, they are part of our community, part of our company and they are helping us, as well as thousands of other small businesses achieve their dreams.